Your privacy is our priority. This policy clearly explains how agen77 collects, uses, stores, and protects your personal information at all times.
Key Summary: agen77 takes the protection of your personal data seriously. We only collect necessary information, use it for legitimate purposes, and will never sell or share your data with external parties without your consent. By using the agen77 Platform, you agree to this Privacy Policy.
This Privacy Policy ("Policy") describes how agen77 ("we", "Platform") collects, processes, stores, and protects your personal information when you register or use our services on the agen77 website and mobile app.
Agen77 is committed to ensuring that every member's privacy is fully respected and protected. We operate according to responsible data protection principles, where every piece of information we collect has a clear purpose and its use is strictly limited to the operational needs of the Platform.
This Policy applies to all agen77 platform users — whether you are a registered member, a casual visitor, or an individual contacting our support team. Please read this policy carefully. If any section raises questions, you are welcome to reach out to our support team for further clarification.
Agen77 collects personal information through several different methods depending on your interaction with the Platform:
a) Information You Provide Directly:
b) Information Collected Automatically:
| Data Type | Core Purpose | Retention Period |
|---|---|---|
| Identity (Name, IC) | Account verification & KYC | Throughout active account + 5 years |
| Contact Information | Communication & support | Throughout active account |
| Financial Data | Payment processing | 7 years (legal compliance) |
| Technical Data (IP, etc.) | Security & fraud detection | 90 days |
| Game History | Support & disputes | 2 years |
Agen77 uses your personal information only for the following legitimate and necessary purposes:
You can opt out of receiving marketing emails at any time by contacting the agen77 support team. Unsubscribing from marketing will not affect important communications related to your account.
Agen77 does not sell, rent or trade member personal information to any third party for marketing or commercial purposes. However, there are limited situations where we may need to share data with others:
Every third party working with agen77 is required to comply with data security standards equivalent to our own. We carefully evaluate each partner for security compliance before any data sharing takes place.
Agen77 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure:
While agen77 takes all reasonable precautions, no digital security system can guarantee 100% absolute protection. Should any security incident occur that affects your data, agen77 will notify you in a timely manner.
Agen77 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device when you visit our Platform.
Types of Cookies Used:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect Platform functionality. For non-essential cookies, you may withdraw consent at any time.
As an agen77 member, you have the following rights regarding your personal data. You may submit any request through our customer support channels:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 14 business days from the date the request is received.
If any of your personal information is inaccurate or outdated, you may request a correction. Some information can be updated directly through your account settings.
You may request the deletion of your personal data. However, certain data may need to be retained for a specific period to fulfil legal obligations, particularly financial records.
In certain circumstances, you have the right to request that we restrict how we use your data while a dispute or review is in progress.
You have the right to receive your personal data in a structured, machine-readable format so that you can transfer it to another service if desired.
The agen77 platform is exclusively for users aged 18 and above. We do not knowingly collect, process, or store any personal information relating to individuals under the age of 18.
Should agen77 discover that personal information of an underage individual has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you believe a minor has registered on our platform, please contact our support team immediately.
Agen77 reserves the right to amend this Privacy Policy from time to time in line with changes in law, technology, or business practices. The "Last Updated" date at the top of this page will always reflect the latest version of the policy.
For significant amendments, agen77 will notify members via email or in-Platform notification at least 7 days before the changes take effect. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised policy.
We encourage you to review this page regularly to ensure you are always up to date with how we handle your personal information. You may also review Terms and Conditions for more details on Platform usage.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through:
We are committed to responding to all privacy-related enquiries within 3 business days. For more comprehensive data access requests, the process may take up to 14 business days.
For information on responsible gaming and the self-control tools we provide, please visit our Responsible Gaming us.
All communications between your device and agen77 servers are protected by 256-bit SSL encryption — the same standard used by financial institutions in Malaysia. Your data is never exposed in transit.
Agen77 identity verification is conducted through secure, encrypted channels. Documents you submit are stored with strict access controls and can only be accessed by authorised personnel.
Agen77 has never and will never sell, rent, or trade members' personal information. Your data is used solely to operate and improve our services to you.
You have the full right to access, correct, or request deletion of your personal data. agen77 respects and facilitates the exercise of these rights without unnecessary complications.
You can manage your cookie preferences through your browser settings. We use cookies to enhance your experience, not to monitor your activity outside the agen77 Platform.
The agen77 support team is ready to answer any questions related to your privacy and data security at any time. We take every concern you raise seriously.
With 256-bit SSL encryption, a transparent privacy policy, and our commitment to data protection, you can play with peace of mind. Join over 500,000 members who already trust agen77.